Privacy Policy

Last Updated: August 19, 2026

At 24×7 Repair Goa, we respect your privacy and are committed to protecting the personal information you provide when you use our website, contact us, or request our appliance repair services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you contact 24×7 Repair Goa, request a service, submit an enquiry, or use our website, we may collect the following information:

Personal Information

  • Full name
  • Mobile/telephone number
  • Email address, if provided
  • Service address or location
  • Appliance-related information
  • Details about the repair or service required
  • Any other information you voluntarily provide in an enquiry or communication

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited
  • Approximate location information
  • Date and time of website visits
  • Website usage and diagnostic information

This information may be collected through cookies, analytics tools, or similar technologies.

2. How We Use Your Information

We use the information collected from customers for legitimate business and service-related purposes, including:

  • Responding to service enquiries
  • Contacting you regarding your repair request
  • Scheduling technician visits
  • Providing washing machine repair services
  • Providing refrigerator and fridge repair services
  • Providing microwave and microwave oven repair services
  • Understanding the appliance problem before providing service
  • Providing quotations or service-related information
  • Confirming appointments and service locations
  • Communicating updates regarding your service request
  • Improving our website and customer experience
  • Preventing fraudulent, abusive, or unauthorized use of our website
  • Maintaining business records
  • Complying with applicable legal and regulatory requirements

We do not collect personal information for purposes unrelated to the services or legitimate business activities described in this Privacy Policy.

3. Phone Calls and WhatsApp Communication

If you contact us by phone, WhatsApp, or another communication method, we may use the information you provide to respond to your enquiry and arrange the requested appliance repair service.

We may retain relevant communication details where reasonably necessary for customer service, appointment management, business records, dispute resolution, or legal compliance.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share limited information when necessary to provide our services or operate our business, including with:

  • Technicians or service personnel who need the information to complete your repair request
  • Website, hosting, analytics, communication, or technology service providers who support our business
  • Payment or transaction service providers, where applicable
  • Government authorities, regulators, courts, or law-enforcement agencies when legally required
  • Professional advisers or service providers where reasonably necessary for legitimate business purposes

We only intend to share information that is reasonably necessary for the relevant purpose.

5. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.

Access to customer information is limited to people or service providers who reasonably need it for business or service-related purposes.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or business requirements.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, measure advertising performance, and improve user experience.

Third-party analytics or advertising platforms may process certain technical or usage information according to their own privacy policies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Advertising and Tracking

We may use online advertising and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns.

These services may use cookies, pixels, or similar technologies to collect information such as website visits, device information, approximate location, and interactions with advertisements.

We do not intentionally use these technologies to collect sensitive personal information.

9. Third-Party Websites and Services

Our website may contain links, buttons, or integrations that direct you to third-party websites or services, including communication, mapping, social media, advertising, or other platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you choose to use.

10. Your Choices and Rights

You may contact us to:

  • Ask what personal information we may hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Ask questions about how your information is used
  • Withdraw consent where processing is based on consent, subject to applicable law
  • Opt out of certain promotional communications

Some information may need to be retained where required by law or where reasonably necessary for legitimate business purposes.

11. Children's Privacy

Our services are intended for adults and general customers who require appliance repair services. We do not knowingly collect personal information from children for the purpose of providing our services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us:

Business Name: 24×7 Repair Goa

Phone: 7028362010

Address: House No. Survey No. 1/2, Ground Floor, Ucassaim Paliem, Ucassaim, Mapusa, Goa 403507

Website: https://goa-appliance-service.in/

By using our website or submitting a service enquiry, you acknowledge that you have read and understood this Privacy Policy.

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